Important information: As of the 25 May 2018, New EU Privacy and Data Protection legislation (GDPR) has come into effect. As this site uses cookies and collects information from users please make sure you understand and agree to these terms before continuing to use the site. Read more: GDPR Privacy and Data compliance.

Click here to remove this notice and confirm that you understand your new data and privacy rights.

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General Data Protection Regulation Compliance:
Your data and privacy

At HelpX we are committed to ensure that your personal data is safe and never shared without your express permission. Inline with the new EU GDPR regulations which came into effect on the 25 May 2018, we have updated some of our privacy information and terms of use.

Personal Information
"Personal information" is information that allows us to identify you. The types of Personal Information that we may collect from you includes your name, e-mail, address, phone number and Country. When submitting forms on the HelpX website we are committed to storing your personal data in a safe and secure way. We promise to only use your data to let you use the HelpX website. You may cancel consent at any time. We will never sell your personal data to any third party.

How will HelpX use the information it collects about me?
HelpX will use your personal data for the following purposes only:

- To let you register on the website and create a profile

- Help connect Hosts and Helpers together and send message notifications

- To respond to feedback, queries and complaints that you submit through our contact forms or by email

Cookies, Analytics, and Tracking
We primarily use cookies to create a secure session whilst on the HelpX website when you login. When you are on our website, some information such as Internet protocol (IP) address, device or browser information is automatically collected about your usage and activity to address technical support issues and understand how you use the site. HelpX may use certain tracking technologies such as cookies, web beacons, or third-party analytics tools to obtain such information. Some third parties help us and others associate your activities across the browsers and devices you use, or that your household uses, for analytics and measurement purposes. The third-party analytics and advertising providers we use include: Google Analytics,  and MailChimp.

Managing cookies - If you'd prefer to restrict, block or delete cookies and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. Be aware that certain functionality on HelpX requires the use of cookies.

Accessing your data and deleting your history
You are entitled to ask for a copy of the data we keep about you and your use of the HelpX website. You can also request to have your account deleted, together with any data we have collected. 

Contacting us about data and privacy enquiries

Please contact our data protection officer at support@helpx.net with any enquiries you have about your data use and privacy on the HelpX website.

Terms of use

This section does not replace our terms of use which can be found here: HelpX - Terms of use

 

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