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Frequently Asked Questions

1. What is the main difference between Free and Premier memberships?

When you register as a host or helper you automatically become a Free member (hosts need to be approved first). Free helper members who provide a self-description as part of their profile can be contacted by Premier hosts but cannot contact hosts directly. If a helper upgrades from Free to Premier membership they will be able to view all provided host details and reviews in all networks worldwide. If a host upgrades to Premier membership, they will be able to contact all helpers.

It costs 20 euros to upgrade to be a premier helper, which lasts for 2 years worldwide for both single and twin memberships.

2. How can a host upgrade a helper to Premier?

If you have a great helper staying with you whom you would like to reward for their help, you can do so by paying to upgrade their helper membership to Premier. For further information see the link on the "News Update for Hosts" page when hosts first login.

3. What is HelpX's policy towards insurance?

HelpX does not supply any kind of insurance itself but does highly recommend that helpers have some kind of suitable insurance before staying with a host. See helper registration rules. Also, hosts may wish to enquire with their property insurance company to see what their policy covers, should a person invited to their home steal or cause malicious damage. If they don't provide cover for this kind of event you may wish to make enquiries.

4. Are there age limits for being a helper?

You need to be a least 18 to be a helper. Under 18s are allowed if accompanied by a parent, provided this has been agreed with the host. There is no upper age limit so long as you are fit and healthy enough to participate. Note that each host operates differently and may have their own preferred age range for helpers.

5. I have filled in the registration form but when I click the 'Submit Details' button it fails to send my entry. Why is that and what can I do to rectify this problem?

Sometimes it is possible to have problems submitting information from your computer to the HelpX database. This is generally due to Internet transmission problems which are beyond our control. If you experience this problem the best thing to do is click the 'Back' button on your browser, re-enter your passwords and click 'Submit Details' again. If this also fails, please try again later, when hopefully a better connection is available.

We suggest that if you have a lot of information to enter, you may wish to type it into a word processor beforehand and then copy and paste it into the registration form. Besides, there is no need to get all your information included at first, as you can modify it as many times as you wish. If you find you are unable to register successfully then contact us for assistance via the feedback page.

6. Why do I get an error message when I submit my details?

As Help Exchange is being continually developed coding bugs or errors occasionally escape our testing. If you ever get an error message, please email a copy of the full error message to us and we will fix it before it causes further problems. We are very grateful for any details of errors brought to our attention.

If you get an error whilst using Internet Explorer, we suggest you try using Mozilla Firefox or Google Chrome instead.

7. How do I update my host listing?

If you have previously registered as a host and now wish to update your details, go to the home page. Click on your network link e.g. 'New Zealand'. Enter your email address and password in the 'Host Login' box and click the 'Login' button. You will then be taken to your host update form. Here any of your details can be updated and resubmitted by clicking the 'Submit Details' button located at the bottom of the page.

If you just wish to obtain a new 'Last Updated' date without modifying any details, just click the 'Submit Details' button. Please note that just logging in will not update your 'Last Updated' date.

8. I have registered as a helper but I intend to visit more than one country and these countries are not in the same network. How can I join them all?

As you cannot be in more than one country at a time, select the network that includes the first country you wish to visit. Then when the time comes to move to the next one, login and change the network that includes the next country you will visit.

You can still view hosts in all networks regardless of what network you are currently registered under. Note that hosts looking for helpers will generally just be looking out for helpers listed under their network.

9. I have registered as a host. Can I view other host listings?

Yes you can. All you need to do is login as a host and then click the 'View Hosts' button shown in the top right hand corner. You can also view helpers who have opted to leave a description about themselves by clicking on the 'View Helpers' button shown in the top left hand corner.

10. I am a host and wish to write a reference for a helper. How can I find their profile?

Helpers are only searchable within the network for which they are currently assigned if they have included a self-description which has been submitted or updated within the last 3 months. All current helper profiles can be viewed if you know the email address they are registered with, by using the 'Check Helper' box located at the bottom of the 'Find Helpers' page.

11. Why do I need a password?

A password is required so only you can login to access member information. It also ensures that only you can change your supplied details as required. We recommend that you do not use the same password for your email account. Your password can be changed whenever and as often as you like. This applies also to your email address and most other details submitted.

12. I have forgotten my password. What should I do?

If you have forgotten your password you need to go to the login page. Here you will see two links marked 'Forgot your Password?' One is for hosts, located in the 'Host Login' box. The other is for helpers, located in the 'Helper Login' box. Click the correct one. You will then be able to enter and submit your email address. Your password will then be emailed to the email address you provided when you registered.

13. Do I need a work visa to be a helper?

Many countries require a work visa in order to be a volunteer helper abroad. Several countries, including Australia, New Zealand, UK, Ireland and Canada have Working Holiday Schemes for young people from certain countries, which you may wish to investigate further.

14. Can Help Exchange assist with work visa applications or travel expences?

Help Exchange cannot assist with visa applications or travel expenses, nor can any of our hosts, so please do not ask. Hosts maybe able to arrange pick ups from local bus or train stations.

15. How can I convert acres to hectares?

Try using this converter. Enter the number of acres in the right hand text box, then click Convert.

hectare VS acre

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